At Mxora, customer satisfaction is our priority. We strive to ensure a smooth and transparent return and refund process for all our customers.
Returns
We accept returns for both defective and non-defective products. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.
Eligibility for Returns
- Products must be new and unused
- Returns must be requested within 30 days of receiving the product
- Items should be in their original packaging and condition
Exchanges
We are happy to offer exchanges for eligible products. If you wish to exchange an item, please contact our support team within the return window.
Return Method
- Returns are accepted in-store only
- Customers are required to bring the product along with proof of purchase
Fees
- No restocking fees will be charged on returns
Refunds
- Once your return is received and inspected, your refund will be processed
- Refunds may take up to 30 days to complete, depending on the payment method and processing time
Important Notes
- Mxora reserves the right to refuse returns that do not meet the above conditions
- Shipping charges (if any) are non-refundable unless the product is defective
For any return or exchange requests, please contact our customer support team for assistance.